bugisPrivacy Policy

This page describes what we collect when you use bugis and how we keep that data protected. We at bugis collect personal information—including your name, email, phone number, identity documents, and payment details—to verify your account, process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks (mobile banking, local payment, online payment, e-wallet), and comply with legal obligations. We do not sell your data to third parties, and we use encryption to secure it during transmission and storage.

Our privacy practices are designed to meet the requirements of the jurisdictions where bugis operates. If you are located in a jurisdiction with specific data-protection laws (such as Indonesia or other Southeast Asian regions), we follow those rules. This policy explains your rights, how long we retain your data, and how to contact us if you have concerns about your privacy at bugis.

By using bugis, you consent to the data practices described here. If you do not agree, do not use our platform.

What Data We Collect at bugis

We collect several categories of data when you register and use bugis. First, we collect account information: your legal name, email address, phone number, date of birth, and password. This data is necessary to create your account and verify your identity. Second, we collect identification documents: government-issued ID (passport, national ID card, or driver's license), proof of address (utility bill, bank statement, or rental agreement dated within three months), and proof of payment method ownership. We require these documents to comply with Know Your Customer (KYC) regulations before processing withdrawals.

Third, we collect payment information: the details of your payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details). We do not store full bank account numbers or credit card numbers on our servers; instead, we store a tokenized reference that our payment processor uses to initiate transactions. Fourth, we collect transaction history: records of all deposits, withdrawals, wagers, and settlements on your bugis account. We retain this data for accounting, tax compliance, and fraud prevention.

Fifth, we collect technical and behavioural data: your IP address, device type and identifier, browser type, operating system, and timestamps of your logins and activities. We use this to detect fraud, prevent account abuse, and understand platform usage patterns. Sixth, we collect cookies and similar tracking data. When you visit bugis, we place cookies on your browser to remember your preferences, maintain your session, and measure site performance.

How We Use Your Data

We use your data for multiple legitimate purposes. We use account and identity information to verify your eligibility to use bugis, prevent multi-accounting, comply with anti-money-laundering (AML) and KYC regulations, and maintain the integrity of our service. We use payment information to process deposits and withdrawals to your registered methods and to detect fraudulent payment activity.

We use transaction history to settle your wagers according to our sportsbook rules (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). We also use transaction history for tax reporting, dispute resolution, and audit compliance. We use technical and behavioural data to detect fraud, prevent bonus abuse, identify multi-accounting, understand platform performance, and improve our service.

Data Sharing and Third-Party Processors

We do not sell your personal data to third parties for marketing or other purposes. However, we share data with necessary processors to operate bugis. These include: payment processors (to facilitate deposits and withdrawals via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment); identity-verification vendors (to validate your KYC documents); and cloud infrastructure providers (to host our servers and databases). All third parties are bound by confidentiality agreements and must comply with applicable data-protection laws.

We may disclose your data if required by law, court order, or government authority. If we receive a legal request to disclose your information, we will comply as compelled, although we may notify you of such requests where legally permissible. We may also disclose data to protect the security or integrity of bugis, to prevent fraud or abuse, or to protect the rights and safety of our team, users, or the public.

Our Data Retention, Security, and Your Rights

How long we retain your data

We retain your account and identity information for the duration of your account and for a minimum of seven years after account closure to comply with tax and financial regulations. We retain transaction history for at least seven years and may retain it longer if required by law. We retain technical and behavioural data (IP logs, device identifiers, login timestamps) for up to two years unless a specific investigation or legal obligation requires longer retention. Cookies are retained according to their individual expiration settings; most session cookies expire when you close your browser, while preference cookies may persist for longer periods.

Security measures at bugis

We protect your data using industry-standard encryption (TLS 1.2 or higher) during transmission between your browser and our servers. Your password is hashed using cryptographic algorithms and is never stored in plain text. We implement access controls and firewalls to prevent unauthorized access to our databases. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. We require our staff to sign confidentiality agreements and provide them with data-protection training.

However, no security system is impenetrable. While we undertake to protect your data with reasonable measures, we cannot guarantee absolute security. If a data breach occurs, we will notify affected users and authorities as required by law.

We collect your data only for legitimate operational and legal purposes, protect it with encryption and access controls, and do not sell it to third parties.

Your rights regarding your bugis data

You have the right to access your personal data held by bugis. You can download or view most of your account information via your bugis dashboard. You have the right to request correction of inaccurate data; contact our support team to request updates to your name, email, phone, or address. You have the right to request deletion of your data, subject to our legal and regulatory obligations. For example, we cannot delete transaction history if doing so would violate tax or financial reporting requirements.

You have the right to data portability; we can provide you with a copy of your data in a machine-readable format. You have the right to object to processing of your data for certain purposes (e.g., marketing communications). You can opt out of marketing emails by clicking the unsubscribe link in any message or via your account preferences. If you believe we have mishandled your data or violated your privacy rights, you have the right to lodge a complaint with the relevant data-protection authority in your jurisdiction.

Cookies and tracking on bugis

We use cookies to maintain your login session, remember your preferences (language, theme), and measure site analytics (page views, click patterns, conversion rates). Session cookies are essential for bugis to function; without them, you cannot log in or place wagers. Preference cookies are optional and can be disabled in your browser settings, although this may reduce your user experience. Analytics cookies help us understand how users interact with bugis and identify areas for improvement.

We do not use cookies to track you across unrelated websites. Third-party analytics providers (such as Google Analytics) may set their own cookies on our site; review their privacy policies for details on their practices. You can disable cookies in your browser settings or use browser extensions to block tracking, although this may affect bugis functionality.

International data transfers and jurisdictional notice

Our bugis servers may be located outside your jurisdiction (e.g., in different regions for redundancy and performance). When you use bugis, your data may be transferred to and processed in these locations. By using bugis, you consent to such international transfers. We implement standard contractual clauses and other safeguards to ensure your data is protected to the same standard regardless of location.

If you have questions about our privacy practices, wish to exercise your rights, or want to report a privacy concern, contact our support team via in-app chat, email, or phone. We will respond to privacy inquiries within a reasonable timeframe, typically within 14 to 30 days. This privacy policy may be updated periodically; we will notify you of material changes via email. Your continued use of bugis after such notice constitutes acceptance of the updated policy.